Recently during the yoga class, the instructor brought up an interesting issue. For some reason, the management had decided to radically change the class schedules for this week. Obviously they must have received plenty of angry feedback and complaints from students who had tailored their lives to their preferred classes and were shocked at the drastic change.
So the instructor was explaining that the reason for the change was management responding to earlier feedback and suggestions from students on classes and schedules. And also feedback from the instructors on how to make the client experience better.
the instructor added that next week’s schedule would be more or less back to the previous schedules, save for minor tweaks.
As a PartTime Entrepreneur (PTE), two things that I take-away:
1. people’s resistance to change. People were so used to the routine of Monday-Hatha, Wednesday-Vinyasa that they cannot fathom any deviation from the norm. Imagine if a class reschedule had this effect, what would a career reschedule do to that person?
2. the management actually took in feedback and responded with changes to make things better. unfortunately, the changes were not well-received. Makes you wonder who exactly gave the feedback. Should it not be the exact students who were taking the classes? How then do we explain the frustration?
And then finally the instructor made a very very good point. When students give feedback, it should be with an explanation. Most people simply wrote-in “the class is fantastic” or “the instructor was sucky” or whatever else. Where is the because of?
How can we expect organizations to change without a “because of” attached to any feedback. Example, “your classes are awesome because the number of students is not overwhelming, giving enough space to spread my arms during the motions”. Do you think that will help the management understand that they should not pack the classes so full that students have no breathing space? Definitely!
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